FREQUENTLY ASKED QUESTIONS
Do I have to create an account to place an order?
Yes, currently we do not offer a guest checkout option.
What shipping options are available?
We offer two shipping options:
Learn more about our shipping options.
When will my credit card be charged?
Your credit card will be charged by our partners at Universal North when your item is shipped. Please note: you will see Universal North on your credit card billing statement, not Cuyahoga County Public Library. This is not an error. Universal North handles billing for all items purchased from this website.
Do you offer order tracking?
Order tracking is only available with flat rate shipping orders.
Once you’ve placed your order you will receive two emails from our business partner, Universal North:
Additionally, if you have selected the flat rate shipping option, you will also receive two emails from UPS:
Please note: charges will appear on your credit card as “Universal North.”
Important: Hang on to your Order Acknowledgement email. You’ll need it if you opted to pick up your order at your local CCPL branch. We highly recommend printing a copy of your Order Acknowledgment email to bring with you when you pick up your order.)
I want to have my order delivered to my local CCPL branch. How will I know when my order is ready for pick-up?
We’ll send an email to the email address you provided letting you know your order is ready to be picked up. You may also receive a phone call from one of our staff members. Please make sure to bring a copy of your ORDER ACKNOWLEDGEMENT with you when you pick up your order.
CONTACT US
Question about your order? Email us at shop@cuyahogalibrary.org and we’ll get back to you promptly.